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Uncover the Hidden Operational Debt™ Slowing Your Business Down

Our Operational Diagnostic reveals where time, money, and energy are being lost across People, Process, Technology, and Projects — so leaders can make confident, informed decisions.

Most businesses regularly review their finances.
Very few ever audit how work actually flows through the organization.

  • Teams are busy but progress feels slow

  • Work gets stuck between departments

  • Projects take longer than expected

  • Tools don’t deliver the value promised

  • Leadership senses “something’s off” but can’t pinpoint it

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This is operational debt, and it compounds quietly over time.

What is an Operational Diagnostic?

An Operational Diagnostic is a structured, time-boxed assessment of how work flows through your organization, identifying friction, waste, risk, and misalignment before they become costly failures.

 

What Makes Us Different

  • Framework-based (Operational Debt™)

  • Cross-functional (not siloed)

  • Business-first (not tool-first)

  • Evidence-driven (interviews, artifacts, workflows)

  • Actionable (prioritized roadmap, not a report that sits on a shelf)

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What You Get

  • Operational Debt Heat Map
    A visual snapshot highlighting where inefficiencies, friction, and risk exist across People, Process, Technology, and Projects — helping leaders quickly see where operational debt is accumulating.

  • Value Stream Overview
    A clear view of how work actually flows from intake to delivery, exposing bottlenecks, delays, handoffs, and rework within the assessed value stream.

  • Priority Improvement Roadmap
    A practical, prioritized set of recommendations outlining what to address first, what can wait, and why — based on impact, effort, and risk.

  • Risk & Dependency Highlights
    Identification of key operational risks, hidden dependencies, and single points of failure that could disrupt service delivery, projects, or growth.

  • Executive Summary (Board-Ready)
    A concise, leadership-level summary translating findings into clear insights, strategic implications, and recommended next steps.

Who It's For

  • Service-Based Businesses
    Organizations where work is delivered through people and processes, and margins depend on efficiency, consistency, and throughput.

  • Healthcare Practices
    Clinics and provider organizations navigating administrative complexity, staffing constraints, compliance pressure, and growing operational strain.

  • Professional Services Firms
    Firms managing multiple clients, projects, and deliverables where visibility, prioritization, and delivery consistency are critical.

  • Nonprofits & Ministries
    Mission-driven organizations seeking to steward time, funding, and people well — without sacrificing impact or purpose.

  • IT-Heavy or Project-Heavy Organizations
    Teams reliant on technology and projects to deliver value, often experiencing tool sprawl, delivery delays, or misaligned priorities.

  • Leaders Who Sense Inefficiency but Want Clarity First
    Executives and directors who know something isn’t working, but want objective insight before committing to change, tools, or consulting.

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